We would love
to hear from you.

How long does it take to receive my order?

Each piece is knitted to order, by hand. Production takes 2–3 weeks from the moment your order is confirmed. We will send you a notification when your piece is on its way.

Do you ship internationally?

Yes. We ship to Estonia, Finland, Germany, Latvia, Lithuania, Norway, Sweden, and Denmark. If your country is not listed at checkout, write to us at info@norynn.eu and we will find a way.

Can I return or exchange my order?

You have 14 days from the day you receive your order to withdraw from the purchase without giving a reason. Write to info@norynn.eu with your order number, then send the piece back within 14 days. Return shipping is paid by you, and we refund the item within 14 days of receiving it. Pieces made to your own measurements or personalised are excluded. If a piece is faulty, the 2-year legal guarantee applies and we cover the return. Looking for a different size or colour? Write to us.

What materials do you use?

Our knitwear is knitted by hand from an Italian angora blend, Italian kid mohair on silk (70% kid mohair, 30% silk) and merino wool. Summer hats and some totes are crocheted from raffia, a palm fibre, and our bags from polyester cord, which keeps its shape and is easy to care for. The material of each piece is listed on its product page.

How are your pieces made?

Every NORYNN piece is knitted by hand by a small circle of artisans. No automated production, no shortcuts. This is why each one is singular — even two pieces in the same pattern will carry subtle differences from the maker's hands.

Can I place a custom or made-to-measure order?

Yes. Write to us at info@norynn.eu with your measurements and what you have in mind. Custom orders take 3–4 weeks and are priced individually depending on complexity and materials.

How do I care for my knitwear?

Hand wash in cold water with a gentle wool detergent. Lay flat to dry — never hang, as this stretches the stitch. With correct care, natural-fibre knitwear softens and improves with every wash. A care card is included with every order.

How do I choose the right size?

Each product page includes a size guide with measurements in centimetres. NORYNN pieces are designed with a relaxed, generous fit. If you are between sizes, we recommend sizing down for a closer fit or up for a looser drape.

What payment methods do you accept?

We accept all major credit and debit cards, as well as Apple Pay and Google Pay. Payments are processed securely via Stripe. We do not store any payment details.

Do you offer gift wrapping?

All NORYNN orders arrive in our signature unboxing packaging — an Oatmilk rigid box with blind-debossed wordmark, tissue wrap, and a handwritten insert card. No additional gift wrap is needed, or offered.